![]() ![]() Download the application for discounted rates (PDF). Reduced rates are available only for primary residences and you must provide the required documentation in order to qualify. If you are 65 or older, you qualify for reduced rates for City water, sewer and garbage services. In addition, a non-refundable $30 connect service charge must be paid before the services are connected. If it begins with a “4” then it is billed on the 4th Thursday of the monthĭeposits for residential customers are as follows:Ĭommercial deposits are generally comparable to two months’ service of a commercial business similar to the applicant but no less than $75.If the account begins with a “3” than it goes out on the 3rd Thursday.An account that begins with a “2” goes out the 2nd Thursday of the month Enter Customer ID (This is the 1st portion of account number) Enter Location ID (This is the 2nd portion of account number) Choose Payment Type / Method.If your account begins with a “1,” your bill goes out on the 1st Thursday of the month.Please be aware that payments not received by the due by date are subject to a 10% late fee. Seller’s Brothers (2311 Strawberry Road)Ĭustomers have 18 days from the date of the bill to pay the balance due on their account without penalty.PLS Check Cashers (6868 Spencer Highway, 3023 Spencer Highway, and 950 E Pasadena Boulevard).To find the location nearest you enter your ZIP code or street address on the Fidelity Express website. Any Fidelity Express locations (can only accept cash payments for City of Pasadena).Following are authorized payment locations: At authorized payment locations - For accounts that are not past due, payments can be made at one of many of our authorized payment locations.In person at the City Annex if paying by credit or debit card a processing fee will be charged (4% of the amount being paid).Night depository (Night drop) at the City Annex after business hours (these payments will not be processed until the following day’s business).Call office at (713) 475-5566 during business hours a 4% processing fee is assessed.Make checks payable to “City of Pasadena” and mail to PO Box 1337 Pasadena, TX 77501-1337. Mail - the date payment is received, not the postmark date, is used to determine timeliness.You may revoke bank draft authorization at any time by using this cancellation form (PDF). To enroll in the program, customers must fill out and sign this bank authorization form (PDF). Visit their website at or call them at 32 or 1-877-41-CVCAA. Citizens who are interested in the program should contact the Concho Valley Community Action Agency for eligibility and program information. Automatic Draft (ACH) from a checking or savings account. Please note that this is only for water utility payments and not other non-City utilities such as electric or gas.Note: Some banks still print and mail a check in so please check with your bank as this adds additional days before the City receives it. Bill Pay - most financial institutions offer a program called Bill Pay, which allows customers to set up payees through their website.
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